{"id":26559,"date":"2025-07-03T06:31:11","date_gmt":"2025-07-03T06:31:11","guid":{"rendered":"https:\/\/torbe.hr\/?page_id=26559"},"modified":"2026-04-08T09:08:46","modified_gmt":"2026-04-08T09:08:46","slug":"terms-of-sale","status":"publish","type":"page","link":"https:\/\/torbe.hr\/en\/terms-of-sale\/","title":{"rendered":"Terms of sale"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"26559\" class=\"elementor elementor-26559 elementor-7\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f2386bf e-flex e-con-boxed e-con e-parent\" data-id=\"f2386bf\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10a4215 elementor-widget elementor-widget-heading\" data-id=\"10a4215\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">GENERAL TERMS OF SALE<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8eada5d elementor-widget elementor-widget-text-editor\" data-id=\"8eada5d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The sale of products via the online store www.torbe.hr is carried out by:<\/p><p><strong>KOMPLET PLUS d.o.o.<\/strong><br \/>\u0160tefani\u0107eva Street 5, 10000 Zagreb<br \/>OIB: 98290721794<br \/>MB: 02144638<br \/>info@torbe.hr<br \/>+385 91 50 33 007<\/p><p>KOMPLET PLUS d.o.o. is responsible for sales, billing, production, packaging, shipping orders, and handling complaints and returns.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5bbb04f e-flex e-con-boxed e-con e-parent\" data-id=\"5bbb04f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dd36425 elementor-widget elementor-widget-heading\" data-id=\"dd36425\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. USE OF INTERNET SHOPPING<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a83751 elementor-widget elementor-widget-text-editor\" data-id=\"0a83751\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The website www.torbe.hr is available to users for private use in accordance with these terms and conditions. By using the site, you accept the terms and conditions.<\/p><p>The offer applies to products from the KOMPLET PLUS d.o.o. range.<\/p><p>The customer is any person who places an order through the online store, regardless of the registration of a user account.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1a967dd e-flex e-con-boxed e-con e-parent\" data-id=\"1a967dd\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e8952f elementor-widget elementor-widget-heading\" data-id=\"9e8952f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. CONCLUSION OF THE CONTRACT<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d000db elementor-widget elementor-widget-text-editor\" data-id=\"9d000db\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The purchase agreement is considered concluded when the buyer places an order via the website www.torbe.hr, and KOMPLET PLUS d.o.o. confirms receipt of the order by e-mail.<\/p><p>The buyer undertakes to provide accurate and complete information necessary for delivery and contact. All users are required to keep their access data confidential. The use of third-party data is strictly prohibited.<\/p><p>Buyers do not have the right to unilaterally terminate the contract in the case of products made according to the buyer&#8217;s specifications, or products clearly tailored to the buyer (personalized products), in accordance with Art. 86 of the Consumer Protection Act.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c1e526 placanje e-flex e-con-boxed e-con e-parent\" data-id=\"2c1e526\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-03b7763 elementor-widget elementor-widget-heading\" data-id=\"03b7763\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. PRICES AND PAYMENT<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bccc80 elementor-widget elementor-widget-text-editor\" data-id=\"2bccc80\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>All prices are in euros (\u20ac) and include VAT. The shipping cost is visible before confirming the order.<\/p><p>Available payment methods:<\/p><p>Internet banking (payment to the account according to the instructions in the order confirmation).<br \/>The buyer bears the conversion costs if the payment is made in another currency or via unofficial platforms.<br \/>Card payment via the Stripe system (Visa, Mastercard, Maestro and other supported cards).<br \/>Payment is secure and is made via the protected Stripe payment system, without storing card data on our servers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-67f2733 e-flex e-con-boxed e-con e-parent\" data-id=\"67f2733\" data-element_type=\"container\" id=\"dostava\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-693c1bb elementor-widget elementor-widget-heading\" data-id=\"693c1bb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. DELIVERY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-992ba72 elementor-widget elementor-widget-text-editor\" data-id=\"992ba72\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li>We deliver products throughout the <strong>European Union<\/strong>.<\/li>\n \t<li>Delivery is<strong> free<\/strong>, regardless of the order amount.<\/li>\n \t<li>We deliver via renowned delivery services:<strong> DHL, DPD, FedEx and UPS<\/strong>.<\/li>\n \t<li>The delivery time depends on the destination country and is on average between <strong>3 and 7 working days<\/strong> from the moment of visible payment.<\/li>\n \t<li>The buyer will be notified of the order status in a timely manner via e-mail.<\/li>\n \t<li>In the event of a delay due to unforeseen circumstances (force majeure, customs detention, etc.), KOMPLET PLUS d.o.o. will not be responsible, but will take all measures to ensure that the delivery is made as soon as possible.<\/li>\n \t<li>The buyer is obliged to inspect the product and packaging when receiving the shipment. In the event of damage, it is necessary to send photos and a report to: <strong>info@torbe.hr<\/strong> within <strong>24 hours<\/strong> at the latest.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-38a4914 e-flex e-con-boxed e-con e-parent\" data-id=\"38a4914\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-318c401 elementor-widget elementor-widget-heading\" data-id=\"318c401\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. COMPLAINTS AND RETURNS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3dd7586 elementor-widget elementor-widget-text-editor\" data-id=\"3dd7586\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The buyer is obliged to inspect the shipment immediately upon receipt. Visible damage must be reported within 24 hours by sending photos to info@torbe.hr.<\/p><p>In the event of a justified complaint:<\/p><p>The buyer has the right to a refund, product replacement or repair.<br \/>The cost of return is covered by KOMPLET PLUS d.o.o. if an error is determined on our part.<br \/>Return of custom-made products (personalized products) is not possible, unless they are damaged or defective.<\/p><p>Natural irregularities in materials that do not affect functionality are not considered defects.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8d5ca73 e-flex e-con-boxed e-con e-parent\" data-id=\"8d5ca73\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e6baf88 elementor-widget elementor-widget-heading\" data-id=\"e6baf88\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. DATA PROTECTION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16d5d2f elementor-widget elementor-widget-text-editor\" data-id=\"16d5d2f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>KOMPLET PLUS d.o.o. respects user privacy. Your data is used exclusively for the purpose of fulfilling orders, contacting you and informing you about news and promotions (if you have given your consent).<\/p><p>Data is not forwarded to third parties except in legally prescribed cases.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f967203 e-flex e-con-boxed e-con e-parent\" data-id=\"f967203\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-95e5713 elementor-widget elementor-widget-heading\" data-id=\"95e5713\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. OTHER PROVISIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-831505d elementor-widget elementor-widget-text-editor\" data-id=\"831505d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li>The content of the website www.torbe.hr is protected by copyright.<\/li>\n \t<li>Unauthorized use, copying or distribution of the content is prohibited.<\/li>\n \t<li>The website is accessible 24\/7 except in the event of maintenance or technical difficulties.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-96a2bb8 e-flex e-con-boxed e-con e-parent\" data-id=\"96a2bb8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e836135 elementor-widget elementor-widget-heading\" data-id=\"e836135\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">8. CONTACT AND INFORMATION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-793da00 elementor-widget elementor-widget-text-editor\" data-id=\"793da00\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"3304\" data-end=\"3365\"><strong data-start=\"3561\" data-end=\"3584\">KOMPLET PLUS d.o.o.<\/strong><br data-start=\"3584\" data-end=\"3587\" \/>\u0160tefani\u0107eva ulica 5, 10000 Zagreb<br data-start=\"3620\" data-end=\"3623\" \/>OIB: 98290721794<br data-start=\"3639\" data-end=\"3642\" \/>MB: 02144638<br data-start=\"3654\" data-end=\"3657\" \/><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"3657\" data-end=\"3670\">info@torbe.hr<\/a><br data-start=\"3670\" data-end=\"3673\" \/>+385 91 50 33 007<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>GENERAL TERMS OF SALE The sale of products via the online store www.torbe.hr is carried out by: KOMPLET PLUS d.o.o.\u0160tefani\u0107eva Street 5, 10000 ZagrebOIB: 98290721794MB: 02144638info@torbe.hr+385 91 50 33 007 KOMPLET PLUS d.o.o. is responsible for sales, billing, production, packaging, shipping orders, and handling complaints and returns. 1. 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