ROOF BOX BAGS
LUGGAGE BAGS
KOMPLET PLUS d.o.o., Štefanićeva ulica 5, 10000 Zagreb, Croatia, OIB: 98290721794, MB: 02144638 (hereinafter: “KOMPLET PLUS”), is committed to protecting the privacy of all users, customers and visitors to the torbe.hr website. With this statement, we commit to protecting the privacy and security of all personal data that you provide to us through our website. Below, we explain what information we may collect, how we use it and how we protect it. We also state your rights regarding the processing of personal data.
You can browse our website anonymously, without providing any personal information. We collect data only if you voluntarily enter it through:
✔ Contact form
✔ Order form
✔ User account registrations
✔ Newsletter subscriptions
Data that may be collected include:
First and last name
Address, city and postal code
Country
Telephone
E-mail address
Company name (if applicable)
All data is used exclusively for the purposes for which it was collected (responding to inquiries, processing orders, technical support, information). Purchases can be made by persons over 16 years of age, while consent for younger persons can be given by a parent or guardian.
We do not share the collected data with unauthorized third parties, except in cases prescribed by law and when necessary to fulfill the order (e.g. delivery service).
Google Analytics
We use Google Analytics for the purpose of monitoring visits and optimizing the site. Google may process IP addresses and cookies, but the data is collected anonymously. More information: Google Privacy Policy
Opting out of Analytics: Google Opt-Out
Target (Facebook) Pixel
With your consent, we use the Meta Pixel to track ad performance. More about data processing: Meta Privacy Policy
Manage ad settings: Meta Ads Settings
Accounting and logistics
We share the necessary data with accounting and delivery partners (DHL, DPD, FedEx, UPS) for order fulfillment and legal obligations.
We automatically collect technical information such as:
✔ IP address
✔ Browser type
✔ Operating system
✔ Pages you view
We use this information for technical maintenance of the site and to improve the user experience.
You have the right to:
✔ Access and review your personal data
✔ Correction of inaccurate or incomplete data
✔ Deletion of data (“right to be forgotten”), if they are no longer needed
✔ Restrictions on processing in certain cases
✔ Transfer of data to another data controller, if technically feasible
✔ Object to processing, in particular for marketing purposes
✔ Withdraw consent at any time
To exercise your rights, please contact us by e-mail: info@torbe.hr
For security reasons, we may request additional identification before processing your request.
If you believe that the processing of your data is contrary to regulations, you have the right to file a complaint with the Croatian Data Protection Agency (AZOP), Martićeva 14, 10000 Zagreb, www.azop.hr.
Security of your data
KOMPLET PLUS takes all reasonable technical and organizational measures to protect personal data from unauthorized access, misuse, loss or destruction. Data is stored on secure servers within the EU, and communication via the site is encrypted.
Child Protection
Our webshop is not intended for persons under the age of 16. Purchases may only be made by adults, while minors must have their consent given by a parent or guardian.
Contact
For any questions or to exercise your rights, please contact us:
KOMPLET PLUS d.o.o.
Štefanićeva ulica 5, 10000 Zagreb, Croatia
OIB: 98290721794
MB: 02144638
Tel: +385 91 50 33 007
E-mail: info@torbe.hr
